FAQs

 

What types of products does DEVON COMPANY offer?

DEVON COMPANY specializes in health and wellness products, including versatile cold/hot gel packs and user-friendly glass medicine droppers. These products are designed to enhance comfort and ease in managing pain and medication for both adults and children.

How can I use the cold/hot gel packs effectively?

Our cold/hot gel packs can be used for various therapeutic purposes. For cold therapy, place the gel pack in the freezer for at least two hours. For heat therapy, microwave the gel pack for 30 seconds to one minute, ensuring it is evenly heated. Always wrap the gel pack in a cloth before applying it to the skin to prevent burns or frostbite.

Are the glass medicine droppers safe for children?

Yes, our glass medicine droppers are designed with safety in mind. They are user-friendly and allow for precise measurement of liquids, making them suitable for administering medication to children. However, adult supervision is recommended during use to ensure safety.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.